Frequently Asked Questions
What exactly does a managed service provider do?
We proactively manage and support your IT systems — including networks, devices, and cybersecurity — so you can focus on running your business.
What happens if something breaks or stops working?
We monitor systems 24/7 and respond quickly. Most issues are resolved remotely, but on-site support is available when needed.
Is my data backed up and secure with your service?
Absolutely. We offer encrypted backups, secure cloud storage, and cybersecurity measures like patching, firewalls, and threat monitoring.
Do you offer on-site support, or is everything remote?
Most issues are resolved remotely for speed and efficiency. When on-site support is required, we schedule a visit as needed.
Can you help with cybersecurity and ransomware protection?
Yes. We provide layered security solutions including endpoint protection, monitoring, backups, patching, and best-practice security configurations to reduce risk and downtime.
What’s included in managed IT services?
Managed IT typically includes proactive monitoring, patching, endpoint security, backups, support, and ongoing maintenance. The exact services depend on your plan and business needs.
Do I need to sign a long-term contract?
No. Most of our services are available as either a one-time purchase or month-to-month service. We intentionally avoid long-term contracts whenever possible. The only time a contract is required is when we provide infrastructure upgrades with no upfront cost or lease equipment as part of your service.
Do you work with small businesses, or only larger companies?
Yes. We specialize in supporting small to mid-sized businesses that need enterprise-level reliability without the cost or complexity of an in-house IT team.
How do we get started?
We begin with a conversation to understand your business, followed by an assessment of your current IT environment. From there, we recommend the right services and next steps.
How much does managed IT services cost?
Pricing varies by business size and needs. Most plans are flat monthly rates, starting around $99/month with no upfront cost.
Can you support our existing hardware and software?
Yes! We evaluate your current setup and integrate with or upgrade existing systems where needed to improve reliability and security.
What’s the difference between managed IT and break/fix support?
Break/fix is reactive (you call when something breaks). Managed IT is proactive — we prevent problems before they happen and include ongoing support, updates, and security.
How fast do you respond to support requests?
Response times are based on issue priority. Critical issues receive immediate attention, while lower-impact requests are handled during normal business hours.
Do you support Microsoft 365, email, and cloud services?
Absolutely. We manage Microsoft 365 licensing, email security, backups, user setup, and ongoing administration.
What industries do you work with?
We support a wide range of industries, including professional services, hospitality, municipalities, nonprofits, healthcare-adjacent organizations, and local businesses.
Can you help us plan for growth or future IT upgrades?
Yes. We don’t just fix problems—we help design systems that scale, including network upgrades, hardware refresh planning, cloud migration, and long-term IT strategy.
What’s the best way to get ahold of you?
We use a single point of contact to keep things simple. You can call or text our main phone number, leave a voicemail, speak with our virtual AI receptionist, schedule a call, or book services directly using our online booking tools.
What Our Clients Say About Working With Us
