Privacy Policy
Last Updated: December 2, 2024
This Privacy Policy explains how Endless Business Solutions, LLC (“Company,” “We,” “Us,” or “Our”) collects, uses, stores, and protects information when You access or use Our website, services, platforms, and technology solutions (collectively, the “Service”).
It also describes Your privacy rights and how applicable laws protect You.
By using Our Service, You consent to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with initial capitalization have meanings defined below. These definitions apply whether terms appear in singular or plural form.
Definitions
Account
A unique account created to access Company services, portals, or systems.
Company
Endless Business Solutions, LLC
2514 Lake Shore Drive
Escanaba, MI 49829
Cookies
Small data files stored on Your Device to enable functionality, analytics, and preferences.
Country
United States (Michigan).
Device
Any device capable of accessing the Service, including computers, mobile devices, and tablets.
Personal Data
Any information relating to an identified or identifiable individual.
Service
The Company’s website, managed services, client portals, hosted platforms, monitoring tools, communications systems, and related offerings.
Service Provider
Any third party that processes data on behalf of the Company to support service delivery.
Usage Data
Automatically collected data generated by use of the Service.
Website
https://endless.business and related subdomains.
You
The individual or organization accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
We may collect Personal Data that You voluntarily provide or that is necessary to deliver Services, including:
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Name, business name, and job title
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Email address
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Phone number (voice and SMS)
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Mailing and billing address
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Account credentials and authentication data
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Communication preferences
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Support requests, tickets, and correspondence
Usage Data
Usage Data is collected automatically and may include:
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IP address
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Device identifiers
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Browser type and operating system
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Date, time, and duration of access
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Pages visited and actions taken
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Error logs and diagnostic information
Operational, Monitoring, and System Data
As part of providing IT and security services, We may collect and process technical and operational data, including:
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System performance metrics
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Device status and health information
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Security alerts and event logs
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Backup status and job results
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Network and application telemetry
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Configuration and inventory data
This data is used strictly for service delivery, troubleshooting, monitoring, automation, and security purposes.
Client Portals and File Uploads
Some Services include client portals, project systems, ticketing systems, or hosted platforms that allow file uploads.
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Uploaded content may be stored on third-party infrastructure
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Files are accessed only as necessary to provide Services
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You are responsible for ensuring uploaded content complies with applicable laws
SMS, Voice, and Communications Data
By providing a phone number, You consent to receive voice calls and SMS messages related to:
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Support and service notifications
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Scheduling and alerts
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Account or billing communications
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Optional promotional messages
You may opt out of SMS communications at any time by replying STOP or contacting Us.
Where enabled, communications systems may support call recording or message retention. You are responsible for ensuring compliance with applicable consent and recording laws.
Tracking Technologies and Cookies
We use Cookies and similar technologies to support functionality and improve performance.
Types of Cookies Used
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Essential Cookies – Required for core site functionality
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Preference Cookies – Store user settings and preferences
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Analytics Cookies – Measure performance and usage trends
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Marketing Cookies – Deliver relevant content where applicable
You can manage Cookie preferences through Your browser settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
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Providing, operating, and maintaining Services
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Managing user accounts and client relationships
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Delivering support and troubleshooting
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Communicating via email, phone, or SMS
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Monitoring, alerting, and automation
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Improving reliability and performance
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Billing, invoicing, and recordkeeping
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Security analysis and threat detection
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Legal, regulatory, and contractual compliance
Sharing and Disclosure of Data
We may share information in the following situations:
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With Service Providers for hosting, monitoring, communications, analytics, backups, and security tools
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With Vendors and Platforms required to deliver licensed or cloud-based services
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For Legal Compliance in response to lawful requests or obligations
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During Business Transactions such as mergers or asset transfers
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With Your Consent for other disclosed purposes
We do not sell Personal Data.
Data Retention
We retain Personal Data only for as long as necessary to:
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Deliver Services
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Meet contractual obligations
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Comply with legal requirements
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Resolve disputes
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Enforce agreements
Retention periods may vary by service, data type, and regulatory requirements.
Transfers and Storage of Data
Your information may be processed or stored on systems located outside Your state or jurisdiction. By using the Service, You consent to such transfers, subject to reasonable safeguards.
Security of Your Information
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect data.
However, no system can guarantee absolute security, and We cannot warrant complete protection against unauthorized access, breaches, or data loss.
Client Responsibilities
You remain responsible for:
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User behavior and access controls
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Password management
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Device security
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Data accuracy
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Legal compliance related to Your industry
Children’s Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect Personal Data from children.
If You believe such data has been collected, contact Us for removal.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on the Website, and the “Last Updated” date will reflect the most recent revision. Continued use of the Service constitutes acceptance of changes.
Contact Us
If You have questions about this Privacy Policy or data practices:
Email: info@endless.business